Business Shredding LogoHome Shredding Logo
Man & Van button Britannia Lanes Removals Britannia Lanes Self Drive

Frequently Asked Questions

Q. I am likely to order 5 sacks to clear my office paperwork, however, about half the volume of of A4 papers have plastic covers. Do I have to remove the plastic covers?
A. Answer: Thank you for your question. No you don't have to remove the plastic covers, this will be done at the shredding plant. regards


Q. Is it a contract
A. Answer: You can buy bags as and when you want to, or you can enter into a contract for a regular service.


Q. shredding certificate
A. Answer: Please copy the link and enter your postcode and tag numbers http://www.lanesshredding.co.uk/homeshredding.php


Q. Do you collect the bags and if so is this included in the price?
A. Answer: If you order 5 bags or more we will collect for free. Please call your nearest facility to arrange. If you have less than 5 bags, please drop them back to us when you are passing. Regards Mark Lane.


Q. When I order/pay for a new bag - how do I get the bag ?
A. Answer: Depending on the quantity and your location the bag/s will either be posted or hand delivered to you.


Q. does £8.00 per bag include shredding
A. Answer: Yes, the the £8.00 is inclusive of the shredding and of VAT Regards Mark Lane


Q. Hi there, I have a shredding bag which is now full but Iíve lost the security tag. Can I still bring this in for shredding?
A. Answer: Sorry for the delay in this reply. Yes, please bring in the shredding bag and we will attach another tag Regards Mark Lane


Q. Can I pick up a bag?
A. Answer: Sorry for the delay in this reply. Yes you can collect a bag from any of our depots Regards Mark Lane


Q. I cannot find your site to confirm my shredding and to print also the certificate?
A. Answer: Our site is located at www.lanesshredding.co.uk


Q. where do I download the shredding certificate?
A. Answer: Please use this link http://www.lanesshredding.co.uk/homeshredding.php Regards Mark Lane


Q. What is your new Bristol address now that you have vacated 821 Bath Road ?
A. Answer: Old Reds Rugby Club, Scotland Lane, Stockwood, Bristol BS14 8NR. You can drop the shredding bags off on Tuesday or Thursday evening, Saturday afternoon or Sunday morning. Just ask a member of the club to open up our container to place your shredding bags into, they will then be collected by a member of our staff to be taken for shredding. Sorry for any inconvenience caused.


Q. Can I just turn up with a bag, and transfer to your bag once there ?
A. Answer: Yes this is fine, we will look forward to seeing you. Regards


Q. Do you collect the filled bags or do I drop them off at your depot?
A. Answer: If you have 5 or more bags to be collected we will collect them free of charge please call your nearest facility to arrange. Truro 01872 560147 Exeter 01392 494966 Bridgwater 01278 447099 and Bristol 01179 811220 I hope this is of help to you. Regards Mark Lane


Q. We need some regular shredding for schoo. How much do you charge for the bag and collection? Thanks
A. Answer: The cost of a shredding bag is £8.00 inc vat. We normally say we will collect for free if you have 5 or more. As you are a school if you can fit in with us we will arrange free collection ideally 2 or 3 bags at a time. Thank you for your enquiry Regards Mark Lane


Q. do you shred receipts
A. Answer: Yes we shred recipts


Q. have you an office in bristol
A. Answer: Sorry for the delay we have had an IT glitch. The Bristol office is closing at the end of this month although we can still service your requirements form the Somerset office. 01278 447099. Thank you for your enquiry regards Mark Lane


Q. Do you shred credit cards?
A. Answer: Sorry for the delay we have had an IT glitch. Yes, we can shred credit cards although they have to be separate from any paper you need shredding. Thank you for your question Regards Mark Lane


Q. Hello, What time do you close today?
A. Answer: We close at 17.30 today


Q. Is there a branch in Torquay.
A. Answer: Sorry we do not have a Branch in Torquay nearest one would be Exeter 01392 494966


Q. Can I bring to your premises paper work for shreading
A. Answer: You can collect the bags from the office and fill them on site if you would like to


Q. Hi I've lost the cable tie, can I get another one..?
A. Answer: Not a problem please call Imogen on 01872 561842 or you can get one when you deliver the bag back to us, whichever is easiest for you. Regards Mark Lane


Q. Is your home shredding at Exeter
A. Answer: Yes at our new site in Hennock Rd East Marsh Barton Exeter EX2 8RU you can either collect direct from the office or you can buy online. Thank you for your question Regards Mark Lane


Q. Hi, I just asked a question about whether you charge the £8 for the bags or for the shredding service. The reason I ask is that I have a lot of old personal documents and work records and would like to get an idea of how many bags I would actually need by filling one bag first. I wouldn't want to buy 10 bags if I only actually needed 6 for example. Could you please clarify. Thanks. Also do you incorporate the shredding as part of a home move?
A. Answer: The cost of £8 is for us to supply you a bag and once you have filled it and returned it to us we will take it to our central shredding plant where your confidential wasted will be destroyed. Once you have paid for the bag it is for the whole service. I hope this is of help. Regards Mark Lane


Q. Hi, do I have to pay £8 for the bags or do I pay when they are delivered for shredding?
A. Answer: You initially pay for the bag which includes the shredding once you return it to us. Thank you for your question Regards Mark Lane


Q. Do you shred photos?
A. Answer: you can return anytime theirs no time limit on how long you keep the bags for


Q. Does the whole bag with contents we put in get shredded? Or are the bags opened, someone takes out our confidential papers and shreds them? If someone takes it all out, what is to stop them reading what is on the paperwork, noting bank balances, account details, names and addresses and so on?
A. Answer: The staff that are feeding the shredding machine are vetted and trained to reach the British Standard BSEN15713:2009. There are CCTV watching and recording the shredding operators, removing the seal and emptying the contents on to the conveyer belt that feed the cross blade shredder. It is important to have a visual check to see that there is nothing going through the machine that isn't meant too. Regards Mark Lane .


Q. Where is your depot in Truro
A. Answer; Britannia Lanes of Cornwall Greenbottom Chacewater Truro Cornwall TR4 8QW Tel: 01872 560147 Email: cornwall@britannialanes.co.uk


Q. I dropped off 3 bags for shredding and was not given my tag numbers how can I track them
A. Answer: please call the depot you dropped your bags off to and we can help you from there. Truro 01872 561847, Exeter 01392494966. Bridgewater 01278447099 or Bristol 01173703200


Q. Where is your depot in Truro.
A. Answer: Truro Depot address is; Greenbottom, Chacewater, Truro TR4 8QW


Q. Hi, Is there a contract with the bag collection service?
A. Answer: Please call are Truro Depot 01872 561847 who will be happy to help


Q. do you collect bags for shredding
A. Answer: Yes we can collect your shredding bags. The cost of Shredding is £8.00 per bag have 5 or more and we will collect for free. Thank you for your question regards Mark Lane


Q. How do I order shredding bags onlinr
A. You can either order the sacks online www.lanesshredding.co.uk or you can order over the phone Imogen on 01872 561842 with a credit or debit card.


Q. how do I check my bag has been shredded and get the certificate?
A. Answer: Please go to the Shedding website and click on Home Shed it will ask you for your tag ID what was use to seal the Shed Bag and Postcode and it will bring up your Shedding Certificate if it has been Shredded. Thank you for your Question


Q. Do you collect bags for shredding? I have four 20kg bags ready, and will eventually require more.
A. Answer: When you purchase 5 or more bags or more will collect for free with in the county. Thank you for your question regards Mark Lane


Q. Please could you give me the dimensions of the bags?
A. Answer: The size of our shredding bags is very similar to a standard dust bin liner. Each bag can hold up to 20KG of waste paper. I hope this is of help to you. regards Mark Lane.


Q. which part of the website to I go to get my shredding certificate?
A. Answer: Please go to the Shedding website and click on Home Shed it will ask you for your tag ID what was use to seal the Shed Bag and Postcode and it will bring up your Shedding Certificate if its been Shredded or If its in Store waiting to be shredded. Thank you for your Question


Q. I need a certificate
A. Answer: Please go to the Shedding website and click on Home Shed it will ask you for your tag ID what was use to seal the Shed Bag and Postcode and it will bring up your Shedding Certificate if its been Shredded or If its in Store waiting to be shredded. Thank you for your Question


Q. Does the £8 include return postage
A. Answer: The £8 includes vat and we will either post them to you or we will deliver the bag/s depending on how many you need. Once you have filled the bags you will need to deliver them back to one of our depots when passing, although if you have 5 or more bags we will arrange a free collection. Thank you for your question regards Mark Lane.


Q. On your Home page it says that bag capacity is 20kg for £8 but FAQ No. 11 says 25kg. Can you clarify please
A. Answer: We have found that 99% of all returned bags are under 20KG, so we have changed our home page to reflect this we are unable to changed published questions but thank you for pointing this out to us. Regards Mark Lane


Q. How much are the bags if I come and collect them?
A. Answer: Shredding Bags are £8.00 inc VAT on Collection or you can order on line and we will would post them out to you the same day. www.lanesshredding.co.uk Thank you for your Question


Q. Is it safe to include personal and financial information such as bank statements, or would you recommend these are shredded personally?
A. Answer: Its 100% safe and secure if you what to put it to the shredding bags.Thank you for your Question


Q. How do I return it
A. Answer: Please drop your full bags back to one of the Local Depots. Exeter, Truro, Bristol or Bridgwater. Thank you for your Question


Q. Can I put cheque bookins in ?
A. Answer: Not a problem please pop them in the Shed bag with your other shed items. Thank you for your Question


Q. What happens to a filled bag?
A. Answer: Once the bag is filled please return it to us and would put it a safe container before taking it for Destruction.


Q. can I ay for sacks to take home to fill and return them to the deoot be shredded
A. Answer: You are more than welcome to pay and collect shredding sacks from any of our depots, instead of buying them online and us delivering them to you. You can take as long as you like to return the filled shredding bag back to us. Thank you for your enquiry regards Mark Lane.


Q. opening hours
A. Answer: We are open from 8.00-17.30 Monday to Friday and 8.00-16.00 Saturdays thank you for your Question


Q. opening hours
A. Answer: Our opening hours are 08.30 to 17.30 Mon to Fri on Sat all depots are open 08.30 to 12.30 some are open longer please see the branch page under contact us www.britannilanes.co.uk Thank you for your question regards Mark Lane.


Q. What times re you open in Truro
A. Answer: Truro opening Hours are 08.00-17.30 Monday to Friday and 9.00-12.00 Saturday.Thank you for your Question


Q. where is britannia lanes to in cornwall
A. Answer: The address is Greenbottom, Chacewater, Truro, Cornwall TR4 8QW, thank you for your question.


Q. what is the capacity of the bag?
A. Answer: They are about the same size as a standard dustbin linner you can fill them up to 25KG. Thank you for your question regards Mark Lane


Q. Some of our documents are in plastic wallets. Should I remove the plastic wallets before the paper is shredded? Thanks.
A. Answer: there is no need for you to remove the plastic wallets, we will do this before it goes into the shredder thank you for your question regards Mark Lane


Q. van one leave plastic spiral in documents?
A. Answer: yes, you are more than welcome to leave the plactic spirial in the document. Thank you for your question Regards Mark Lane


Q. do you send the bags in the post
A. Answer: Yes, we do send the bags and security seals to you in the post although if you are passing and want to collect them direct from our office you can do this as well. Thank you for your question regards Mark Lane


Q. How much do you charge for shredding please?
A. Answer: The cost of our shredding is £8.00 per bag. Thank you for your question regards Mark Lane


Q. Do you offer a discount for multiple bags?
A. Answer: We do offer discounts for larger volumes, please contact any of our offices for more details. If you can let us know how many bags you need we can give you a discounted rate. Regards Mark Lane


Q. can we pick the bags up from the depot?
A. Answer: yes, you are more than welcome to collect shredding bags from any of our depots at Truro, Exeter, Bridgwater and Bristol. Thank you for your question regards Mark Lane


Q. What are opening hours at Bristol site
A. Answer: 08.00 to 17.30 Mon to Friday and 08.00 to 16.00 on Saturday. Thank you for your question regards Mark Lane


Q. Hi We are a business in Padstow area- if we order 10 bags & if we only need 5 bags collecting at once can we have the the other 5 collected free of charge at a later date Regards Gkynis
A. Answer: Hi to carry out two collections of 5 bags each will be fine. Thank you for your question regards Mark Lane


Q. We are a small Architectural Design Consultancy based in Bristol. Could you please provide me with a quote for the supply of a small bin or a supply of bags and the collection and shredding service you provide on a quarterly basis. I look forward to hearing from you as soon as possible. Many Thanks Anita
A. Answer: Our Bristol office will contact you tomorrow, thank you for your enquiry regards Mark Lane


Q. I seem to have lost my security seal somehow. Is it possible to get another?
A. When you return the filled bag we can give you abnother security seal. Thank you for your question regards Mark Lane


Q. Good Morning, How secure are my documents once bags are dropped off at your depot or you have collected from me until they reach your facility Do they go directly there or are they transhipped Thanks
A. Answer: I am very sorry for the delay in our reply, our shredding questions have been missed while I have been away on holiday. Once they are collected they are brought back to our depot where they are placed into a fire safe steel container. This container is then fork lifted on to a truck to be taken to our recycling plant. Thank you for your question regards Mark Lane.


Q. how do I get my business destruction certificate
A. Answer: Hi


Q. Dear Sir /Madam I am wanting a company to shred Solicitors files that I bill. I wondered if somebody could please contact me to discuss charges / terms etc. Kind regards David
A. Answer: Thank you for your enquiry we will call you today, please accept my apologies in the delay of our response. Regards Mark Lane


Q. I have 3 tracking numbers but it says not correct
A. Answer: Please call Sarah on 01872 560147 and we will check the system for you. Regards Mark Lane


Q. Guys I have filled a bag, how do I get it back to you?
A. Answer: When passing one of our facilities Truro, Exeter, Bridgwater or Bristol (addresses can be found on our website) please come to the office and we will take it from you. If that is difficult for you, please give us a call and if we have a vehicle passing we could collect it. I hope this is of help.


Q. rather than posting the bag can I fill it and bring to the depot
A. Answer: Yes, you can bring your confidential waste to us and fill the bags up there and then. Thank you for your question regards Mark Lane


Q. Can I bring it to the depot
A. Answer: Yes, you can bring your shredding bags to any of our depots in Cornwall Devon Somerset or Bristol Thank you for your question regards Mark Lane


Q. rather than posting the bag can i fill it and bring to the depot
A. Answer: Sorry for the delay in this reply. Yes you can bring it back to the depot. regards Mark Lane


Q. Hi Do you hire out heavy duty shredders?
A. Answer: The service we offer is to supply shredding bags and when more than 5 are ordered we will collect them for free. If you have a large amount of shredding in archive boxes we can also collect these as well. The bags/boxes are then taken to our central shredding facility where a very large shredder with a cross cutter is used. This means the shredded waste is very small. I hope this is of help if you would like any further information please call one of my team on 01872 560147. Thank you for your question regards Mark Lane.


Q. do I need to remove staple etc
A. Answer: No you don't need to remove staples. The contents of ring binders also do not need to be removed. Thank you for your question regards Mark Lane


Q. recycled
A. Answer: Yes, all confidential waste is recycled thank you for your question regartds Mark Lane


Q. Do staples have to be removed before putting in the bag?
A. Answer: No, you don't have to remove the staples before putting the confidential waste into the bags. Thank you for your question regards Mark Lane


Q. Hi What times do the Bristol home shredding centre open? Thanks
A. Answer: We are open Mon to Fri 08.30 to 17.30 and 08.30 to 16.00 on a Sat. Thank you for your question regards Mark Lane


Q. Do you staples have to be removed bef ore putting in the bag?
A. Answer: Good morning no you donít have to remove the staples, thank you for your question regards Mark Lane


Q. Where are you in Bridgwater so I can drop my bags off
A. Answer: The address for our Bridgwater depot is Crossways Road Bridgwater TA 6 6DD form junction 24 on the M5 take the road to Bridgwater and you will see us within 1 mile on the right hand side. Thank you for your question regards Mark Lane


Q. When and where can I drop off bags in Bristol? Are you open on a Saturday?
A. Answer: The address for our Bristol depot is 821 Bath Rd Brislington Bristol BS4 5NL and yes we are open on a Saturday from 08.30 to 16.00. Thank you for your question regards Mark Lane


Q. Sorry I just asked a question and not sure if I was clear enough, we have confidential paper files but most are in plastic document wallets do these need to be separated? looking at you FAQ's it would appear that leaving staples in is fine. at
A. Answer: Hi No you don't have to separate the plastic wallets and you don't have to remove the staples. Thank you for your question regards Mark Lane


Q. how do I get a destruction certificate?
A. Answer: If you go back to the website http://www.lanesshredding.co.uk/homeshredding.php you can enter your post code and the security seal number click on track bag and if the bag has been shredded you will then have the option to print out a destruction certificate. Thank you for your question regards Mark Lane.


Q. can i witness
A. Answer: At present all confidential shredding is taken to a central shredding centre in the Midlands. Thank you for your question regards Mark Lane


Q. can i bring paper into exeter for shredding
A. Answer: Yes, we are happy for you to bring you confidential waste paper into us for shredding. Thank you for your question regards Mark Lane


Q. If we bring some paper for shredding (less than 20Kg) can we just turn up with it in Bridgwater in our own bags? When are you open?
A. Answer: Bridgwater depot will be open on Sat morning 08.30 to 12.00 and then we resume normal working hours on Monday 4th Jan. Thank you for your question regards Mark Lane


Q. Hi do you do personal shredding as in non business ?
A. Answer: Yes we shred non business documents for individuals. You can either order a shredding bag online and will either deliver it to you or post it to you, or you can collect one from any of our offices in Truro Exeter Bridgwater or Bristol full addresses can be found on our website www.lanesshredding.co.uk Thank you for your question regards Mark Lane


Q. Hi do you shred a small amount 1 sack possibly
A. Answer: Answer: Yes you can either order just one shredding bag online and will either deliver it to you or post it to you, or you can collect one from any of our offices in Truro Exeter Bridgwater or Bristol full addresses can be found on our website www.lanesshredding.co.uk Thank you for your question regards Mark Lane


Q. hi looking to have about 20 boxeses shredded in Newquay how much and do you do this area
A. Answer: The cost to collect your archive boxes and shred the confidential waste would be £8 per box incl. VAT. For further information and to book please call Sarah on 01872 560147. Thank you for your enquiry regards Mark Lane


Q. Hello I am just about to empty my filing cabinet and need this collected. It will be approximately 3 bin bags full. Maybe less. Please could you provide a quote and how it works? Thanks Gemma
A. Answer: The cost of our shredding service is £8.00 per shredding bag including VAT. You can order the bags online and we will send/post them to you. Once you have filled the bags drop them back to us when you are passing. Thank you for your question Regards Mark Lane.


Q. Can I check that you offer business shredding at £8 per bag incl VAT and that unless I have 5 bags I have to drop it to you?
A. Answer: Yes you are correct although if you have less than 5 bags give us a call and if we are passing we will still pick them up from you for free. Regards Mark Lane. Sorry not to reply to you until now as I have been on holiday.


Q. what are your opening hours at Exeter please
A. Answer: In the main we are open 08.00 to 17.30 Monday to Friday. Saturdays 09.00 to 16.00 Thank you for your question Regards Mark Lane.


Q. What do I do with the bag once its full? How much to post it to you?
A. Answer: You can keep the bag as long as you want. All of our depots are on main roads into the town or city Truro Exeter Bridgwater Bristol full addresses and maps can be found on the homepage under the link contact us. When you are passing please drop the bag back to us and we will get the contents shredded. Regards Mark Lane.


Q. just had my shredding bag, what are your opening hours ? also is your depot the one near park and ride Truro?
A. Answer: The Truro depot is the one near the Threemilestone park and ride A390 into Truro We are open 08.00 to 17.30 Monday to Friday. And on Saturdays between 08.30 and 12.00 for further information and map please see the branches page, there is a link at the top of the homepage Thank you for your question Regards Mark Lane.


Q. Opening hours
A. Answer: In the main we are open 08.00 to 17.30 Monday to Friday. Saturdays vary between the branches, please see the contact us link at the top of the homepage and then click on the branch page for full opening times and other information. Thank you for your question Regards Mark Lane.


Q. Do you do on-site shredding?
A. Answer: All of our shredding takes place at our central facility as they hold all of the necessary quality standards. Thank you for your question regards Mark Lane


Q. can papers in document folders be put into the bags or do they need to be separated.
A. Answer: You can put the document folders direct into the bags and we will remove the paper ay the point of shredding thank you for your question regards Mark Lane.


Q. We have a couple of boxes of home shredding confidential paperwork. Can we order a bag and then take it to Bridgwater ? Can we pick up a bag from Bridgwater? Thank you
A. Answer: Hi, yes you can order a bag/s online. Alternatively you could bring the boxes to our facility and transfer the contents into the confidential sack which will save you having to make two journeys. Thank you for your question. Regards Mark Lane


Q. Can I collect bags in Exeter to save postage
A. Answer: If you are passing the depot you are more than welcome to collect the bags. Thank you for your question regards Mark Lane


Q. Nearest location to Basingstoke hants
A. Answer: Britannia Lanes have depots in Cornwall, Devon, Somerset and Bristol. If you are a company and need multiple bags we can still help you at no additional cost. If you are looking for less than 10 bags I presume there must be a company more local to you. I have just done a Google search and there are a few to choose from. Thank you for your question regards Mark Lane.


Q. Hi We are a company based in Lemon Street. It would be a one off collection of say 5 or so bags would this be ok to order the shredding bags rather than a weekly collection. Kind regards
A. Answer: Yes we are happy to supply you just 5 bags as a one off service. You can do this through the website or you can call Sarah on 01872 560147 and order over the phone with a credit card. Thank you for your question regards Mark Lane


Q. Can I collect the bags from Truro to save postage?
A. Answer: You arew more than welcome to collect the bags dfrom our depot, most of the time we deliver them to you when we are passing. Thank you for your question regards Mark Lane


Q. is it possible to see bags shredded
A. Answer: Answer: At present we use a central shredding centre in the Midlands. Thank you for your question Regards Mark Lane


Q. Is it possible to see the bags destroyed?
A. Answer: At present we use a central shredding centre in the Midlands. Thank you for your question Regards Mark Lane


Q. Is there any limits to what an be included in the 20 K bags
A. Answer: If you have anything else other than paper based products please contact your nearest centre to check if they can be accepted. Items such as CD and or X-rays can be accepted if we are notified and that they are kept separate from normal confidential paper waste. Thank you for your question regards Mark Lane.


Q. Is it possible to see the bags destroyed?
A. .Answer: At present we take the shredding in a steel vault to a central Britannia Location in the Midlands as this centre holds the relevant shredding standards. So it is unlikely that you will be able to see your secure waste being shredded. Thank you for your question regards Mark Lane


Q. Hi there, can I put cd's and old credit cards in the shredding bags? Also does it mater if there are any envelopes with the plastic document windows in the bag too?
A. Answer: Yes you can put CDís and old credit cards into our shredding bags. It would be appreciated if they could be put into a separate plastic bag before going into the shredding bag we supply. Please donít worry about the envelopes with plastic windows. Thank you for your question regards Mark Lane.


Q. Hello I have 40 archive boxes of office paper which I need destroyed/recycled in a confidential manner. Could you give me a cost please? Thanks Neil neil@courierdirect.co.uk
A. Answer: Hi Neil, We would be more than happy to provide you with a quote for this. If you could kindly email me at sarah.lane@britannialanes.co.uk with your location and I will arrange for the relivant branch to contact you with a price for this, Kind regards, Sarah


Q. do you collect the bags
A. Answer: Hi, if you have over 5 shredding bags we are more than happy to arrange collection of these within the local area of each depot. This is subject to us having a vehicle in the area so collection days do need to be flexable. Many thanks


Q. How big are the shred bags? What amount in kg do they hold?
A. Answer: Hi, our shredding bags are a similar size to bin liners. They can be filled up to 20kg. Thank you for your question


Q. Do you collect the bags?
A. Answer: If you buy more than 6 bags we will collect free of charge. Thank you for your question regards Mark Lane


Q. What are the dimensions of the console boxes?
A. Answer: The dimensions of a consol are H 85cm W 55cm D 40cm Thank you for your question regards Mark Lane


Q. Do you offer a shredding service for schools
A. Answer: Sorry for the delay in this reply I missed it! Yes we supply a shredding service to many schools, please email Caroline caroline.murrant@britannialanes.co.uk with your requirements if you would like us to send you an invoice for this service rather than pay with a credit card that will be fine. Thank you for your enquiry regards Mark Lane


Q. If I get 12-14 bags from you @£8 each how much addtl to collect those bags ?
A. Answer: If you have more than 6 bags we will collect them free of charge from the county you purchase them from. Thank you for your question regards Mark Lane.


Q. How much to collect 12 bags ?
A. Answer: We will collect more than 6 bags free of charge. Please contact your nearest depot to arrange the collection of you shredding bags. Truro 01872 560147 Exeter 01392 494966 Bridgwater 01278 4477099 Bristol 01179 811220. Thank you for your question regards Mark Lane


Q. hi can i bring a car full of shredding to you and fill bags at your premises any diff in cost as no postage incurred?
A. Answer: You are more than welcome to come to one of our depots Truro, Exeter, Bridgwater, Bristol with your shredding in your car and we can help you transfer the confidential waste into our shredding bags. Please ask the manager if he can give you a discount when you bring the shredding bags in. Thank you for your question regards Mark Lane.


Q. I want to purchase your home shredding bags and want to know what your opening hours in Truro are for me to bring them to you.
A. Answer: Hi we are open from 08.30 to 17.30 Monday to Friday and 09.00 to 12.00 on a Saturday thank you for your question regards Mark Lane


Q. Hello, I'm trying to track a bag from the /homeshredding.php page but I can't see the results. The screen flashes but whatever is displayed disappears before I can see it. I'm using Google Chrome: is there a specific browser setting I need to check? Best regards, Anne L. Le Maistre
A. Answer: I have checked this at our end and works in both Google Chrome and internet Explorer, I have also checked this out with my web designer. If you would like to speak to Sarah Lane on 01872 560147 and she will be able to help answer your question. Regards Mark Lane.


Q. How quickly are the shredding bags despatched? I ordered two last Thursday and wondered when I could expect them to arrive
A. Answer: Hi Grant I am surprised that you have not receive your shredding bags as we look to dispatch them the same day. Can you give me your address so I know which depot they would have been sent from. Regards Mark Lane


Q. Can I buy shredded paper from you?
A. Answer: The shredded paper is compressed into half ton bales at our central operation in Warwickshire. I don't know what sort of quantity you were looking to buy but if this is still of interest please call me on 01782 560147. thank you for your question regards Mark Lane.


Q. how to check bag shredded
A. Answer: Hi go to this web page www.lanesshredding.co.uk/homeshredding.php Enter your postcode and security tag number and then click on track bag. Thank you for your question regards Mark Lane


Q. Where in brigwater
A. Answer: If you come off the M5 at junction 24. Go up the slip road to the roundabout take the first Exit towards Bridgwater, 150m to roundabout take the third exit again towards Bridgwater, after approximately 100m you will see the depot on the right although you will need to go to the next roundabout 200m and take the second exit into the Ind Est, 100m take first right out building is now 150m on the right hand side. Alternatively the post code for a sat-nav is TA6 6DD. I hope this is of help to you. Regards Mark Lane.


Q. how to check bags shredded
A. Answer: Trough the website you will see a section where you can enter your post code and security tag number. The result will show the status of the shredding bag. Thank you for your question regards Mark Lane


Q. I have my shredding already in a black bilinear. Can I come to your Truro branch and buy a bagg and transfer it to it there and then and leave it?
A. Answer: Hi you are more than welcome to bring your confidential waste to us and transfer it into our secure shredding bags. We will look forward to seeing you soon. We are open on a Saturday morning up until 12.00 if this helps. Thank you for your enquiry, regards Mark Lane


Q. Hi I called Friday pm to confirm we have 5 bags ready for collection, and still we await collection. Please confirm when you will collect from 7 Parklands Avenue, worle, BS227PS, we are mving soon so would need pick up asap. THANKS Ed Butcher
A. Answer: Hi Ed I have sent your request to the manager at the Bristol depot so they should be in contact with you. Regards Mark Lane


Q. How on earth do I track my bags. You ask for my postcode and then the tracking number this information has 6 numbers, the box does not have the space to enter thes
A. Answer: Hi here is a link to the website where you can track your shredding bags. Just enter the complete 6 digit number, although you can only see 5 digits, it will accept a longer number. If you have any problems please call Sarah on 01872 560147 and she will be able to help you. I will also send this reply to you by email which will make it easier for you to make the link. http://www.lanesshredding.co.uk/homeshredding.php Thanks you for your question regards Mark Lane


Q. I have ordered 12 bags, Can paperwork have staples in them? is this acceptable? please advise. Thank you.
A. Answer: Hi, staples in the paperwork is not a problem, thank you for your question regards Mark Lane.


Q. when do i pay?
A. Answer: If you are buying the shredding bags from the website you will be taken to Netbanks for payment. If you are collecting the bags from our office we will take payment then. If you are a company with a large amount to be shredded we will invoice you. thank you for your question regards Mark Lane


Q. Is it possible to collect a shredding bag from nearest branch rather than have it delivered?
A. Answer: You are more than welcome to collect shredding bags from any of our Britannia Lanes depots. Thank you for your question regards Mark Lane.


Q. Do you have a drop-off point in Plymouth?
A. Answer: Hi I am sure we can arrange this for you please call Sarah on 01752 648302. Thank you for your question regards Mark Lane.


Q. Do I pay to return the shreding?
A. Answer: The cost of the confidential shredding is included in the initial purchase of the shredding bag £8.00 inc vat.


Q. Size of shredding bags?
A. Answer: The size of a shredding bag is similar in size to a potato sack if that comparison helps. Thank you for your enquiry regards Mark Lane


Q. Are you near exeter
A. Answer: Hi yes we do have a shredding centre in Exeter there address is Britannia Lanes Hennock Road Marsh Barton Exeter EX2 8NP 01392 494966. Thank you for your question regards Mark Lane.


Q. are you opne on saturdays in bridgwater
A. Answer: Hi all of our depots are open on a Saturday morning most are open all day please call the depot you require for opening times. Thank you for your question regards Mark Lane


Q. I have six bags to collect, what do I do next please?
A. .Answer: You have 2 options if you are passing one of our shredding centres you can drop them off or your other option is to call the nearest to you and as you have 6 bags we will arrange collection free of charge, thank you for your question regards Mark Lane.


Q. What size are your shredding bags
A. Answer: The size of our shredding bags are 900mm x 500mm about the size of a sack of potatoes if that helps. Thank you for your question regards Mark Lane.


Q. Are you open on Saturdays so we can drop off our shredding
A. Answer: Yes we are open on Saturday mornings to receive your shredding bags 08.30 to 12.00. Thank you for your question regards Mark Lane


Q. Are you able to quote for 1 off job to shred the contents of 300 bankers boxes (approx 40cmx30cmx30cm) in Flax Bourton near Bristol.
A. Answer: Yes we can help you with collecting and shredding your 300 archive boxes. Can you email me your contact number so I can ask you a couple of questions and then we can give you a quote. My email is mark.lane@britannialanes.co.uk Thank you for your enquiry regards Mark Lane.


Q. What can you put in your shredding bags? Can diaries with thick cardboard covers be put in? Is it just paper material? Cardboard? Thin plastic wallets?
A. Answer: Yes we can cope with diaries with the thick cardboard covers if you require any more information please call me on 01872 560147. Thank you for your question regards Mark Lane.


Q. How can I dispose of confidential waste
A. .Answer: You can buy shredding bags online at www.lanesshredding.co.uk you can buy as many bags as you need If you need any further information please call me on 01872 560147. Thank you your question regards Mark Lane.


Q. Hi - can you dispose of business back up cd's in the white shred bags
A. Answer: Yes we can shred your business back up cdís. Please do not book this through our website but call the nearest depot and we will make the arrangements as they need to be kept separate to our paper shredding. Truro 01872 560147 Exeter 01392 494966 Bridgwater 01278447099 Bristol 01179 811220. Thank you for your question regards Mark Lane.


Q. Hello Mark and Team, I have been reading with interest and will call in tomorrow for some bags on my way from Callington. Can I ask. is it ok to leave paperwork in folders / files or document wallets or does the paper need to be separated out which may take considerable time. Many Thanks. Regards Mike
A. Answer: Good morning thank you for your question. Yes it is fine for you to leave paperwork in folders / files or document wallets We look forward to seeing you sometime today to collect the shredding bags. I was at the NEC yesterday at the Recycling Waste management (RWM) show yesterday and are hoping to expand our services to our customers/business customers with a mobile shredding service fairly soon. Regards Mark Lane.


Q. How can I dispose of confidential waste?
A. Answer: Answer: Good afternoon thank you for your question. You can either buy confidential shredding bags through our website and we will either post or deliver them to you. Or you can collect them from any of our depots Truro, Exeter, Bridgwater & Bristol them to I was at the NEC yesterday at the Recycling Waste management (RWM) show yesterday and are hoping to expand our services to our customers/business customers with a mobile shredding service fairly soon. Regards Mark Lane.


Q. Hi, I wanted to know what happens to the waste paper after it has been shredded? Does is get recycled or not?
A. Answer: Hi yes all the paper is graded and after shredding it gets compacted into bales which go to Paper Mills for recycling. Thank you for your question Regards Mark Lane.


Q. Hi I've just discovered your service. If I order bags now at £8 each, is there a time limit for when I have to return the bags to you for shedding, say in a couple of months. I really need a good clear out of old documents, such as bank statements as this may take quite a few rainy days!
A. Answer: Hi, we will send you the required amount of shredding bags in the post and you can take as long as you like to fill and return them. Thank you for your question Regards Mark Lane.


Q. I live in Northamptonshire. Does your service cover our area please?
A. Answer: We are based in Cornwall, Devon, Somerset and Bristol. We can send you the shredding bags and if you have more than 10 bags we can collect from you with no extra charge normally within a couple weeks of you request. If you have less than 10 bags please email me and I will see what I can arrange when I know what part of Northamptonshire you require the bags to be sent. Thank you for your enquiry regards Mark Lane


Q. Can I bring my documents to you
A. Answer: You are more than welcome to bring your documents to us for shredding. Thank you for your question regards Mark Lane


Q. Are you willing to accept a delivery to your 3 milestone depot of about 30kg papers for shredding? Alan Goodchild Tel 01326 317480
A. .Answer: Hi Alan You are more than welcome to send us the documents for shredding please call Sarah Lane on 01872 560147 to confirm the delivery date, you are looking at about 2 shredding bags. Thank you for your question and we look forward to hearing from you, regards Mark Lane


Q. How much do you charge for your shredding service? Can I take my documents to be shredded to you?
A. Answer: Hi the cost of our shredding service is £8.00 per bag inc vat. The size of the bags are similar to a dust bin bag. You are more than welcome to bring you documents to us and place them into one of our shedding bags and we will give you the seal to use once you are ready. Alternatively you can buy the bag online and we will post them to you. Thank you for your enquiry regards Mark Lane


Q. can i watch the bags being shredded
A. Answer: The service we offer is to receive the bags sealed with the numbered tag which we supply, the bag/s are then taken in a sealed steel container to our national shredding centre in the midlands and they shred the contents to B/S 15713 Level 4. Thank you for your question regards Mark Lane.


Q. Dear Sirs, How long does it take for you to issue a certificate of destruction ? We had a collection on March 11th and I have phoned 3 times and emailed you but I still haven't received a certificate.The documents I am sending to you include medical records which must be destroyed so I need the certificate. The Information Commissioner is visiting Plymouth in a few weeks to check NHS records and I have to be able to prove that we are destroying old records. Can you please send me a certificate as soon as possible. regards KP
A. Good morning Mr Praidy. Answer: Once the bag contents are shredded you can go back to our website and under track your bag you can enter the tag serial number and your post code, once the shredding has taken place you will be print a certificate if needed. I have just been back to the website and I see that after some design changes that have taken place the track you bag section is not particularly easy to find, I will speak to our web guys to change this. In the meantime Sarah will call you, she says that she spoke to someone in your office on Monday and they were going to come back to us with the serial numbers of the tags used. Thank you for your question regards Mark Lane.


Q. Can i bring filled bags and watch them being shredded? Is the rate per bag cheaper if I can bring them to the Bristol depot?
A. .Answer: The bags are taken to our central shredding centre which has the BSEN accreditation for shredding confidential waste. So to answer your question yes you can bring them to us but you wonít be able to see them being shredded. For more than 5 bags we will collect free of charge, we will arrange this when we are passing. If you would still like to deliver them to us thatís fine, there will be a reduction in cost to receive more than 20 bags in at one time. The more bags the bigger the saving. Thank you for your question regards Mark Lane


Q. I have looked all over your web site to try to find a contact phone number but cannot see one. How am i supposed to give you a call?
A. Answer: I know what it is like just sometimes when you are looking for information you just canít see it. There is a tab bar at the top of the page with: Home:Our service:Bristol Shredding:Cornwall Shredding:Devon Shredding:Somerset Shredding. If you click on any of the links such as Cornwall Shredding you will get the address of that facility together with the phone number and a link to send an email. Cornwall 01872 560147 Devon 01392 494966 Somerset 01278 447099 Bristol 01173 703200. I hope this helps, thank you for your enquiry. Regards Mark Lane.


Q. Opening times
A. Answer: Monday to Friday 08.30 to 17.30 on Saturaday 08.30 to 12.00 some depots stay open longer on this day.


Q. opening hours Truro, please
A. Answer: We are open from 08.30 to 17.30 Mon - Fri and 08.30 to 12.30 on Sat. Thank you for your question Mark Lane


Q. I have some stuff for shredding (probably a couple of sacks worth) - all in boxes. Is it possible to take it to the Truro deport and put it in your bags there to save the hassle of having to be in for them to be delivered to me first?
A. Answer: This is not a problem please bring your boxes to us and we can help you to transfer the paperwork into the shredding sacks and put the seals on. Please come into the office and ask for Sarah.


Q. opening hours bristol
A. Answer: Bristol opening times are 08.00 to 17.30 Mon to Fri 08.00 to 16.00 on Saturday. I hope this is of help to you. Regards Mark Lane


Q. I have some stuff for shredding (probably a couple of sacks worth) - all in boxes. Is it possible to take it to the Truro deport and put it in your bags there to save the hassle of having to be in for them to be delivered to me first?
A. Answer: That is not a problem please bring you boxes to us and we will put them in the sacks and place the security seals on them, thank you for your question and we look forward to seeing you regards Mark Lane


Q. I need to store about 40 archive boxes for 6 years but with about 6 being able to be destroyed each year. I will need only very occasional access.
A. Answer: We can store your archive boxes at the cost of £0.19 per box per week. Retrieval including delivery within 10 miles would be £10.00 per box or for you to collect from the depot would be £5.00 per box. We offer a shredding service from £6.66 per box. All prices given are plus vat.


Q. Do you provide bags to schools?
A. Answer: Yes, we supply shredding bags for schools. Please contact your nearest branch for details.


Q. What can you shred?
A. Answer: Paper, cardboard, ring binders, IT equipment including hard drives.


Q. Can you do collections of consoles in Plymouth?
A. Answer: Yes, we cover the whole of the South West.


Copyright ©2012 Lanes Storage & Removals Ltd. Britannia Lanes is a trading name of Lane's Storage & Removals Limited.
Lane's Storage and Removals Limited is a limited company registered in England & Wales. Company registration number: 00905182
Registered office: Greenbottom, Chacewater, Truro, Cornwall, TR48QW.
Online booking system by Movernet